Terms & Conditions
Use of the Website — By accessing the website (olympushealth.com and olympus health foreign language sites), you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website. Olympus Health is a trading name of Complete Supplements.
Trademarks — The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links — External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
Warranties — The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Disclaimer of liability — The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict of terms — If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Severability — Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Legal Age — You must be over 18 years old in order to use this website, and to purchase from Olympus Health. By continuing to use the website you confirm you are over 18 years old and are legally able to contract with Olympus Health.
Shipping — Delivery takes 2-5 working days after dispatch. Depending on level of shipping service chosen and paid for by yourself at checkout, delivery will be made on the next working day following dispatch, or otherwise up to 48 hours later.
Dispatch will be on the same day (weekdays only) providing you order before 1500hrs. Orders made on weekends may not dispatch until the following Monday (Tuesday in the case of Bank Holidays).
No complaint for undelivered stock can be considered until 14 days after the latest delivery date.
Investigations into missing parcels, whether signed for or otherwise, can take up to 6 weeks. In these instances, Olympus Health reserve the right to withhold refunds or resends until the results of the investigation are presented by the courier company.
Your legal rights —When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Right to cancel—In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please use the printable return label supplied in your confirmation of dispatch email, to return the unused goods to us – along with the original till receipt. If these conditions are met within 7 days, we will offer you an exchange or a credit note.
Prices and Payment —
The price of a product shall be as stated on this Website at the time you place your order except in the case of obvious error. We try and ensure that all prices on our Website are accurate but errors may occur. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will inform you of the correct price to you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
If you cancel no payment will be taken from your card. We accept payment by debit or credit card and PayPal only. Payment will be debited from your account at the time of purchase. You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Fraudulent use of credit cards will be reported to the relevant authorities. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery – and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.
Damaged or defective goods
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Olympus Health shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting Olympus Health via email@example.com.
We will email you with details on how and where to send your item, using the printable return form available via your shipping confirmation email. If the goods are damaged you will need to download our damaged goods form.
Please ensure that damage is not caused by unpacking or improper handing after receipt of your delivery. All boxed pouches are inspected prior to sealing for shipping.
Any claim has to be made within 7 days of receiving the order for it to be considered. Please download the damaged goods form here. Please note that we reserve the right to refuse any return that does not include a returns authorisation issued by our support staff. Nothing in this clause affects your statutory rights.
Test of returned items: We test every single return. If a returned item is found not to be faulty, we will return the item to you and you will be liable for the full cost of shipping and testing.